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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nick Garrett

Nick Garrett

November 22, 2024

5  out of  5
rating by Nick Garrett
"Megan and Ashli are great. Easy and friendly service."
We responded:
"I agree Nick, they are great. Thank you for being a great policyholder!"
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Ternesha Jackson

November 15, 2024

5  out of  5
rating by Ternesha Jackson
"Ashley is a pleasure to work with!!! She goes above and beyond to help her customers!!! Great asset to the team❤️"
We responded:
"Thanks Ternesha! We're happy you've chosen our team to provide for your insurance needs."
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Jordan Biffle

November 14, 2024

5  out of  5
rating by Jordan Biffle
"I’ve had several different insurance companies, but none compare to the John Garrett branch of State Farm. Ashley and Megan are absolutely amazing and treat me like family. We chat about kids and cars, and I don’t feel like just a number to them. I never get pushed to add or upcharge anything, and only get what I need. They even remember who I am as a person when I call. Couldn’t ask for a more family friendly insurance office 🫶🏻 they also have great rates for life insurance, I have a policy on all 4 of us. That definitely gives me peace of mind if anything were to happen."
We responded:
"Jordan, you're the best. Thank you for your kind words and for your years of trusting our agency to provide your auto, home and life insurance."
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Cara Chambers

November 13, 2024

5  out of  5
rating by Cara Chambers
"Megan is amazing! Super patient, answered all of my questions and concerns (and trust me I had a bunch!). She really put me at ease and I am so grateful to her. Thank you Megan!!"
We responded:
"Glad Megan was there to help with your insurance questions. She is just one of a great team here to care for all your insurance needs"
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stacy tidwell

November 12, 2024

5  out of  5
rating by stacy tidwell
"Megan worked with me and my family to get the best deal possible. I appreciate her answering all my questions and helping me navigate a new driver to our policy. This is why I’ve been with company for over 30 years."
We responded:
"Thank you Stacy! We were happy to help with your auto insurance and are here for your other insurance needs as well."
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Christy Keller

November 7, 2024

5  out of  5
rating by Christy Keller
"Ashli has been phenomenal at helping me with my life, auto, and home insurance. She saved me so much money. This agency is great to work with."
We responded:
"Thank you Christy!"
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Red Clay Homestead

November 6, 2024

5  out of  5
rating by Red Clay Homestead
"Megan was wonderful and very helpful during a very complicated time. She was able to assist me and was extremely understanding and compassionate. I always look forward to working with her regardless of the situation."
We responded:
"Thank you for sharing your positive experience and being such a pleasure to have as a customer. We are fortunate to have Megan on our team. She's here to help, whether with Auto, Home, Life, or Disability Insurance. "
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Mike Petro

November 4, 2024

5  out of  5
rating by Mike Petro
"Megan was great. She did whatever it took to help me to understand my billing."
We responded:
"Thank you Mike! With choices for auto and home insurance we are thankful you choose State Farm. Glad Megan came through for you."
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clayton spruill

September 18, 2024

5  out of  5
rating by clayton spruill
"They are excellent 👍 Ashley Goodwin is the best agent they have"
We responded:
"Thank you Mr. Spruill!"
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John Hill

August 29, 2024

5  out of  5
rating by John Hill
"Courteous and professionnel service with attention to detail."
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Dawn White

July 3, 2024

5  out of  5
rating by Dawn White
"State Farm John Garrett is without a doubt the best insurance company. They always respond promptly. I needed forms sent to my Lien holder on 2 of my vehicles. Kim took care of it right away. I absolutely recommend!!"
We responded:
"Thank you for the positive feedback! We do all we can to make auto insurance easy."
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Ken Smith

March 8, 2024

5  out of  5
rating by Ken Smith
"Great experience! Had been with the same insurer for over 20 years, but rates continued to rise with no accidents or tickets. Did an online quote and received a call from the office quickly after completing. What a difference it made in the cost of the insurance! Saved over 350.00 per month and the caller from the office was great and very pleasant to talk to. Great Choice!"
We responded:
"Thanks Ken! Glad to hear the insurance quote was a savings for you and that your experience is off to a great start."
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Dan Sand

February 19, 2024

5  out of  5
rating by Dan Sand
"The representative for the agency was competent, efficient and friendly."
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Misty

January 24, 2024

5  out of  5
rating by Misty
"I have been with John Garrett- State Farm for many years and have never had an issue. Kim is the best! She is my “go to” for any insurance questions, concerns, &/or needs that I may have. She has always gone above and beyond to ensure I am taken care of. I would definitely recommend John Garrett-State Farm insurance agency."
We responded:
"Thank you Misty. "
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Anniston Kelley

January 24, 2024

5  out of  5
rating by Anniston Kelley
"Kim Day at John Garrett is nothing short of wonderful, she is very punctual and detailed. She has been so helpful with the multiple changes and hardships that have taken place with our policies. She is always so knowledgeable and very willing to help. We are very fortunate to have Kim to work with."
We responded:
"Thank you"
Profile photo of Nicole Marie

Nicole Marie

January 23, 2024

1  out of  5
rating by Nicole Marie
"I have so many horrible things to say about this agency. The employees at this agency seem to have no clue what they are doing, but yet are very happy to take your money and than when problems occur it’s “not their fault”. Signed up with one price and every month after the first month there has been an increase in the price and while I understand things happen this is ridiculous. I’ve called to asked for explanations and can’t get a straight answer at the very least and to top it off they give you an attitude and make you feel like you’re an inconvenience. I’ve had Statefarm for a number of years and never had a bad experience until now, this is a reflection on the agency rather than the company itself and would recommend people to do business elsewhere because these people have no clue what they are doing half the time."
We responded:
"I couldn't identify you from your profile name (no last name) as a policyholder. Please give me a call so that I can properly address your concerns. You can reach me at the office 770-787-1111 or on my mobile at 203-912-5877. Thanks - John"
Profile photo of Mandy Brown

Mandy Brown

August 18, 2023

5  out of  5
rating by Mandy Brown
"Kim helped my husband and I tremendously with our insurance needs! After combining auto and homeowners, we saved and feel better having everything with one company. It makes a world of difference when you can actually call the same person or stop by the office if you need to! Thanks again!"
We responded:
"Thank you Mandy! Glad we could help you with your auto insurance and home insurance. Kim and the rest of my team are here for whatever insurance needs you may have."
Profile photo of Linda Street

Linda Street

August 15, 2023

5  out of  5
rating by Linda Street
"Kim was so great! She took time, to explain to me, about insurance rate. She went above and beyond, to help me! Very pleasant, extremely helpful, and just a fantastic lady to talk to! Please give her a raise! 😉 I hope all the people in your office are as pleasant to work with as she was! Thanks so much Kim! Sincerely, Linda Street ♥️"
We responded:
"Thank you for the glowing review. Insurance rates are not always simple these days; we're here to walk you through them and ensure you are getting the best value possible for your insurance premiums. Thank you for your business!"
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Kim Wallace

June 19, 2023

5  out of  5
rating by Kim Wallace
"Nothing but good things to say about this location. Ashley is the best and I just love her attitude. We can talk like we’re really friends (in my head) lol while she’s handling business. So glad I changed over to them from the one on Brownbridge near Salem."
We responded:
"We are happy to be your State Fam Agent and "really friends". Thank you for review."
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Sydney Price

April 20, 2023

5  out of  5
rating by Sydney Price
"Ashli is the best! So sweet and helpful and always willing to answer all my questions!"
We responded:
"Thank you Sydney! We are happy to be your State Farm Agent."
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Jenny Arthur

February 28, 2023

5  out of  5
rating by Jenny Arthur
"John Garrett State Farm has helped us with our evolving insurance needs for over a decade. They are extremely knowledgeable and professional. And their customer service is second to none. Given our unique family circumstances, we have had to discuss highly sensitive and difficult insurance-related matters, and John handles those discussions with such grace, sensitivity, and discretion. I highly recommend their agency to anyone seeking a sincere insurance partner for their family's insurance needs."
We responded:
"Thank you for the glowing review. I appreciate you and your family very much."
Profile photo of Enerstine Best

Enerstine Best

February 27, 2023

5  out of  5
rating by Enerstine Best
"Customer service was very good I was in and out quickly. I was very pleased with the service.👍🤗"
We responded:
"Thank you! We are happy to provide your insurance through State Farm. "
Profile photo of Kerrie Sampson

Kerrie Sampson

February 15, 2023

5  out of  5
rating by Kerrie Sampson
"John and his team are friendly, efficient, and knowledgeable. They were able to save me $$$ on what I was paying monthly for car insurance and home owners insurance with my previous insurance company. I highly recommend you reach out to them to see how much they can save you too!"
We responded:
"I'm happy we could help you save on your auto and home insurance. Thank you for your kind words."
Profile photo of Suresh Patel

Suresh Patel

January 10, 2023

5  out of  5
rating by Suresh Patel
"Nice service good employees"
We responded:
"Thank you for your kind words. As a State Farm Agent in Covington, Ga we appreciate you and work to provide the best insurance rates along with great service. Looking forward to being your State Farm Insurance Agent for years to come. - JG"
Profile photo of Sa'ad Shaban

Sa'ad Shaban

September 16, 2022

5  out of  5
rating by Sa'ad Shaban
"I am a new college driver and have been navigating auto insurance on my own for a few years now, and I wouldn’t go anywhere else. Ashli is one of the best people out there. She is committed, considerate, and will stop at nothing until you are satisfied. She always takes the extra time to explain how things are and makes me informed on my options. She has helped me through these past years and I couldn’t be more thankful for every phone call that gets answered no matter the circumstance."
We responded:
"Thanks Sa'ad! We're excited to have you as a policyholder."